Frequently Asked Questions
Everything you need to know about shopping at Tjori
What is the estimated delivery time for my order?
Most orders are processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take up to 10-15 business days depending on the destination.
What is your return and exchange policy?
We offer a 7-day return policy for most products, provided they are unused and in their original packaging. Please note that personalized or final sale items are not eligible for return.
Are the products authentic and handcrafted?
Yes, Tjori prides itself on working directly with skilled artisans. Each product is crafted using traditional techniques and high-quality materials to ensure authenticity and excellence.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link and a unique tracking ID to monitor your package's journey in real-time.
What payment methods do you accept?
We accept a wide range of payment options including major credit/debit cards, net banking, UPI, and popular mobile wallets. Cash on Delivery (COD) is also available for select pin codes within India.
Do you ship internationally?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines vary based on the destination country and the weight of the package.